Q1: Are you a trading company or factory?
A1: We are a professional kitchen equipment factory located in Shandong province.
Q2: What is the quality standard of your products?
A2: All equipment is manufactured with high-quality spare parts to ensure the overall quality is safe, stable, and durable.
Q3: What are your packaging options?
A3: We provide carton packing or wooden frame packing without fumigation. OEM customized packaging is also welcomed.
Q4: What is the typical lead time for orders?
A4: Samples typically take 3-7 days. For mass production, the lead time is approximately 25 days after payment for a full container.
Q5: How do you handle after-sales service and warranty?
A5: We offer a 1-year warranty. In case of defects, we provide technical support and replacement spare parts based on the condition.
Q6: What export documents can you provide?
A6: We can provide C/O, FORM E, FORM F, FORM A, CCPIT stamps, Fumigation certificates, Bill of Lading, Commercial Invoices, and Packing Lists.
